We're happy to answer any questions!
If there is any element of your stay you want to ask us about, please feel free to give us a call on 02920 372833, or email firstname.lastname@example.org
Do you have parking?
We don't offer any on site parking, there are two NCP Car Parks on the same street (Westgate Street) although these can be quite pricey. We would recommend parking on or near Cathedral Road (CF11 9LL) as this is mostly free and unrestricted, and is a nice area.
Do I need to bring a towel?
Towels are not included in the price of a bunk bed (dorm rooms) but are included in the private rooms. We do offer towel hire for £1.50 (plus £1 deposit).
Do you take bookings for groups?
Yes! We take group bookings for groups of friends, schools, universities and corporate bookings, please get in touch for details!
(We do not accommodate stag and hen parties).
Can I bring my own food and drinks into the hostel?
Yes, of course. We have a fully equipped kitchen that is available for guests to use and a fridge to store any food or drinks in, although please don't take your 3am takeaway into your bedroom (no one likes the smell of 12 hour old chips and cheese in the morning). For health and safety and out of a duty of care for other guests we do not allow alcohol in the bedrooms.
Is breakfast included?
Yes continental breakfast is included in all bookings, this comprises of cereals, toast, butter, jams, honey, tea and coffee.
Is there a curfew/cut off time for coming in?
Check in should be completed before 12 midnight, however once checked in we have a 24 hour staffed reception, so you can come and go as you like any time.
Do you offer late check out?
Yes, late check out is available at an additional charge, ask at reception when checking for details.
Do you provide bag/luggage storage?
Yes, free bag storage is available to guests before check in on the day of arrival any time after 8am and after check out on the day of departure until 10pm.
Bag storage is also available for non-guests at a rate of £5 per bag per day (£10 per bag on event days).
Do you offer walking tours?
Yes! We offer free walking tours every day, just sign up at reception or give us a call.
Do you have laundry facilities?
We offer an overnight laundry service (wash and dry) for £5.00. Drop your laundry at reception by 10pm and we will have it ready for collection by 8am!